In this edition of D365 Copilot Digest, discover how AI is revolutionizing B2B interactions through the innovative capabilities of Microsoft Copilot. The Wave 2 release brings cutting-edge AI tools to Dynamics 365 and Power Platform, driving unparalleled productivity and efficiency.


Topics:

  1. D365 Copilot Release Wave 2 Plan (2024)
  2. Innovating at the Speed of AI: Copilot Solutions
  3. AI and Power Platform for Digital Transformation
  4. Boost Productivity with Dataverse and Copilot

1. D365 Copilot Release Wave 2 Plan Summary (2024)

Microsoft’s 2024 Release Wave 2, set for October 2024 to March 2025, introduces numerous new features across Dynamics 365 and Power Platform.

Dynamics 365 Highlights:

  • Sales: AI-driven insights and Copilot enhancements.
  • Customer Service: Proactive Copilot capabilities and secure data access.
  • Field Service: Predictive service and mixed-reality support.
  • Finance: AI-driven processes and enhanced data reconciliation.
  • Supply Chain: Improved demand planning and order-promising.
  • Project Operations: AI-assisted scalability.
  • Human Resources: AI in recruiting and performance management.
  • Commerce: AI insights and improved POS systems.

Power Platform Highlights:

  • Power Apps: Enhanced productivity and AI-assisted development.
  • Power Pages: Accelerated site building and intelligent site interactions.
  • Power Automate: Simplified flow creation with AI.
  • AI Builder: New GPT Prompt Builder and improved AI governance.
  • Dataverse: Improved connectivity and AI-powered capabilities.

2. Innovating at the Speed of AI: Copilot Solutions Summary

Microsoft’s Industry Copilot solutions integrate AI to enhance efficiency and productivity across various sectors. These solutions utilize natural language processing and predictive analytics, providing seamless integration with existing Microsoft tools to empower industries like healthcare, finance, and retail with smarter decision-making and streamlined operations. Key features include:

  • Industry AI Prompts: Copilot Lab provides industry-specific prompts for precise AI responses.
  • Copilot Studio Templates: Pre-built, customizable templates in Copilot Studio simplify AI adoption.
  • Sector Focus: Initial prompts cater to financial services, retail, and manufacturing.
  • Global Accessibility: Copilot Studio supports 23 languages and is available across 22 datacenters.

3. AI and Power Platform for Digital Transformation

IT teams often get stuck with repetitive tasks, delaying important projects. AI and low-code tools like Power Platform can automate these tasks, freeing up time for more valuable work. These easy-to-use tools help build apps quickly and boost productivity. This approach saves resources and encourages innovation without needing extra developers.

  • Automate Boring Tasks: Create AI tools to handle common IT support requests, fetch documents, and automate tasks in older systems.
  • Easy Password Resets: Develop automated, secure systems for resetting employee passwords using AI.
  • Self-Help Troubleshooting: Build AI tools for employees to fix common technical problems on their own.
  • Smart Task Assignment: Use AI to direct helpdesk requests to the right IT staff quickly.
  • Automatic Ticket Updates: Set up tools to log IT tickets and update users automatically.

4. Boost Productivity with Dataverse and Copilot

Microsoft Dataverse, Power Automate, and Copilot form a powerful trio to boost business productivity. Dataverse manages and secures your data, making integration easy. Power Automate streamlines workflows by automating repetitive tasks and connecting apps. Copilot leverages Dataverse and Power Automate to handle routine tasks, freeing up time for strategic work.

Microsoft Purview adds an extra layer of security, ensuring data protection and compliance. Together, this powerful trio creates a seamless, efficient, and secure environment for your business to thrive. With these tools, you can focus on important tasks, knowing your data and processes are managed efficiently and securely.

Source: Microsoft Dynamics 365 Blog.